Contact information
Contact Us — Curelle
We're here to help. Reach out to us anytime.
Get In Touch
At Curelle, we value every customer and are committed to providing prompt, friendly, and helpful support. Whether you have a question about your order, need help with a return, or simply want to know more about our products — our team is ready to assist you.
Email: support@curelle.store Response Time: 1–3 business days
How to Reach Us
Customer Support Email
support@curelle.store
This is our primary and fastest way to reach us. Our support team monitors this inbox daily and will respond to your inquiry within 1–3 business days.
To help us assist you as quickly as possible, please include the following details in your email:
- Your full name
- Your order number (if applicable)
- The email address used at checkout
- A clear description of your question or concern
- Photos or screenshots (if relevant, e.g. damaged items)
What We Can Help You With
Our support team is equipped to assist you with a wide range of inquiries, including:
Order-Related
- Order status and updates
- Tracking your shipment
- Updating your shipping address (before dispatch)
- Order cancellations (within the 30-minute window)
Returns & Refunds
- Initiating a return request
- Refund status and timelines
- Damaged or defective item claims
- Priority Shipping damage replacement claims
Shipping
- Questions about shipping options (Free Standard vs. Priority)
- Delivery timeframes and estimates
- Missing or lost packages
- Customs and international shipping inquiries
Products
- Product information and specifications
- Sizing, compatibility, or usage questions
- Stock availability
General
- Feedback and suggestions
- Partnership or collaboration inquiries
- Any other questions not listed above
Email Tips for Faster Support
To get the quickest and most accurate response, please follow these tips when emailing us:
- Use a clear subject line that describes your issue. Examples:
- "Order Status – #12345"
- "Return Request – Order #12345"
- "Priority Damage Claim – Order #12345"
- "Tracking Number Not Received – Order #12345"
- Send your email from the same address used to place your order
- Attach any relevant photos or documents in the same email to avoid back-and-forth
- Include your order number in every email, even if you've contacted us before
Response Time
| Inquiry Type | Expected Response Time |
|---|---|
| General questions | 1–3 business days |
| Order & shipping inquiries | 1–3 business days |
| Return & refund requests | 1–3 business days |
| Priority damage claims | 1–3 business days |
| Feedback & suggestions | 2–4 business days |
Our support team operates on business days (Monday–Friday), excluding public holidays. Emails received on weekends or public holidays will be responded to on the next available business day.
Before You Contact Us
You may find an instant answer in one of our policy pages:
- Shipping Policy — for questions about processing times, tracking, and delivery
- Return & Refund Policy — for questions about returns, refunds, and cancellations
- Priority Shipping — for damage protection claims and priority processing details
We Value Your Feedback
At Curelle, we are always looking to improve. If you have had a great experience — or if something didn't go as expected — we genuinely want to hear from you. Your feedback directly helps us serve you and every future customer better.
Send your feedback to: support@curelle.store
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